We’re so pleased you’ve chosen to shop at our store! Below, we hope to answer your questions about cancellation and returns. Please don’t hesitate to contact Customer Care if you need more information.
PURCHASE - CANCELLATIONS & RETURNS
You may cancel your order up to 1 business day before your ship date by contact Customer Care. Your card will be refunded the amount charged.
If you are the original purchaser of a Happiest Baby product (with the exception of digital products, which are not eligible for return) and you are not satisfied any reason, you may return it to us within 30 days of delivery and receive a full refund. (Products other than SNOO, which has a 30-day trial, must be returned in original condition. A $185 shipping fee will be applied to SNOO purchases sent to Hawaii and Alaska.) You can initiate a return by clicking here.
All products must be returned within original packaging.
When shipping for return, it’s very important to carefully pack your SNOO in the original box + inserts to better protect the product from damage during transport. We strongly recommend you review this video to learn the recommended way to package SNOO for safer shipment.
No longer have the original packaging? Don't worry! You can purchase a replacement box + inserts here for $28.80 + S&H ($48.25 total). Please contact Customer Care if you have questions about your packaging needs.
Return ground shipping is FREE for SNOO purchases when it is sent back within the 30-day trial period. For returns on other products, your card will be charged a $7.50 return shipping fee for each package. All sales are final on buy-one-get-X-free promotions.